SHIPPING & DELIVERY
- Duties and taxes included, worldwide. Whatever your country charges on import, we pay it. Nothing to settle on the doorstep.
- Fully tracked DHL Express, everywhere we ship. One service, one standard, wherever you are.
- Dispatched within 1 to 2 working days. Orders placed before 1pm UK time usually leave the same day.
Delivery costs and times
| Destination | Delivery | Cost | Free over |
|---|---|---|---|
| United Kingdom | 2 to 4 working days | £8 | £85 |
| Japan | 2 to 4 working days | £10 | £150about ¥33,000 |
| AsiaHong Kong, Singapore, South Korea, Taiwan, China, India, Thailand, Vietnam, Malaysia, the Philippines, Indonesia and more | 2 to 4 working days | £10 | £150 |
| USA and Canada | 2 to 4 working days | £20 | £150about $210 / C$290 |
| Europe, Australia and New Zealand | 2 to 4 working days | £20 | £195about €230 / A$380 |
| Rest of the world | 3 to 5 working days | £25 | £195 |
Prices are set in pounds sterling. Our website will show and charge in your local currency where it is supported, so the local figures above are a guide and move with the exchange rate. Working days are Monday to Friday, excluding public holidays. Delivery times are estimates and can be affected by customs clearance, remote delivery areas or local disruption.
Duties, taxes and customs
We pay all import duties and taxes on your behalf, in every country we ship to. Your order arrives with nothing left to pay. There is no customs invoice waiting for you and no charge on the doorstep.
Very occasionally a carrier passes a charge on in error. If that happens, email us at customer@happyology.co.uk with a copy of the receipt and we will reimburse you in full.
Tracking your order
You will receive a confirmation email as soon as your order is placed, and a second email with your DHL Express tracking number the moment your parcel leaves us. Every order is tracked door to door.
Where your order ships from
We hold stock in the United Kingdom, Singapore and China. Your order will be sent from whichever warehouse can fulfil it soonest, which is usually the one nearest you. If an order is split across warehouses you may receive more than one parcel and more than one tracking number, at no extra cost to you.
Changes to your order
Once an order is placed we are not able to amend or cancel it, so please do check your size, colour and delivery address carefully before you check out. If something is wrong, email us straight away at customer@happyology.co.uk and we will do what we can before the parcel is picked.
If a parcel cannot be delivered
DHL will attempt delivery and, where needed, leave instructions for collection. A parcel that comes back to us because delivery was refused, collection was missed, or the address was incomplete or incorrect will be refunded less the original delivery cost and a £30 return to sender handling fee. This covers the charges the carrier passes on to us for the return leg, and we would much rather avoid it, so please make sure your address and phone number are right at checkout.
Returns and exchanges
We accept returns within 14 calendar days of delivery. We are not able to exchange directly, so if you need a different size or colour, please return the original for a refund and place a new order. Full instructions and eligibility are on our returns page.
Any questions
We are a small team and we read every message. Email customer@happyology.co.uk or use our contact form and we will come back to you.
